Player Protection

Responsible Gaming at 368bd

At 368bd, we believe that gambling should always be entertaining, never harmful. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control — from deposit limits and session timers to full self-exclusion options.

18+ Players Only

24/7 Support Available

Self-Exclusion Tools

Deposit Limit Controls

18+

Minimum Age Requirement

24/7

Support Availability

৳0

Cost to Self-Exclude

Player Protection Tools

Last updated: January 2026

Need Immediate Help?

If you feel that gambling is negatively affecting your life, your relationships, or your finances, please stop playing and reach out to our support team immediately. Contact 368bd support 24/7 via live chat or email [email protected]. You can also activate a self-exclusion on your account at any time — the process takes less than five minutes and requires no explanation or justification.

Section 1

Our Commitment to Responsible Gaming

Responsible gaming is not a regulatory checkbox for 368bd — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent entertainment environment for all players across Bangladesh, whether you are placing a bet on a BPL cricket match from Dhaka, spinning the reels on a slot game from Chittagong, or enjoying a live casino table from Sylhet.

Gambling is, first and foremost, a form of entertainment. Like any entertainment activity, it should be approached with a clear budget, a defined time limit, and a healthy mindset. The vast majority of 368bd players enjoy our platform recreationally and without any negative consequences. However, we recognise that for a small number of individuals, gambling can develop into a harmful pattern. Our responsible gaming programme exists to support those individuals — and to help every player stay in control before problems arise.

368bd's responsible gaming approach rests on three pillars: prevention (giving players the tools to set their own limits before any problem develops), detection (monitoring account behaviour for signs of distress and proactively reaching out), and intervention (providing fast, compassionate support pathways for players who need to step back). This page explains each pillar and the practical steps you can take today.

Core Principle: Every responsible gaming feature on the 368bd platform is available free of charge, can be activated instantly, and — where it involves a restriction — cannot be reversed during the cooling-off period. We design these tools to be effective, not performative.

Section 2

Age Restriction — 18+ Only

The 368bd platform is strictly intended for adults aged 18 years and above. Participation in online gambling by persons under the age of 18 is prohibited without exception. This applies equally to all game types offered on our platform, including cricket betting, slot games, live casino tables, Teen Patti Joker, and Keno Bonus Number.

2.1 Age Verification Process

During the 368bd registration process, all applicants are required to confirm that they are at least 18 years old. This confirmation alone is not sufficient — 368bd conducts Know Your Customer (KYC) identity verification for all accounts. As part of this process, players may be requested to submit a copy of their National Identity Card (NID), passport, or birth registration certificate to confirm both identity and age. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds returned.

2.2 Underage Gambling Reports

If you have reason to believe that a person under the age of 18 has registered or is using a 368bd account — including a child or dependent in your own household — please contact us immediately at [email protected]. We will investigate the matter urgently, suspend the account, and ensure that any funds are handled appropriately.

Parental Responsibility: If minors have access to devices used to access 368bd, we strongly recommend activating parental control software on those devices. See the Parental Controls section of this page for guidance.

Section 3

Player Protection Tools

368bd provides a suite of player-controlled tools designed to help you manage your gambling activity proactively. These tools are available directly from your account settings panel at any time and at no cost. We encourage all players to use these features as a matter of routine — not only when a problem arises.

Most Used

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your 368bd account. Once a limit is active, it cannot be increased until the current period expires — decreases take effect immediately.

Session Time Limits

Define a maximum session duration per day. When your session limit is reached, you will be automatically logged out. A session timer is also displayed within the platform so you can monitor your active play time.

Loss Limits

Set a ceiling on the total amount you are willing to lose in a given day, week, or month. Once the loss threshold is reached, no further bets can be placed until the limit period resets. This tool is especially useful for slot players.

Reality Check Alerts

Schedule automatic pop-up reminders at intervals you choose (e.g., every 30 or 60 minutes). Each reminder shows how long you have been playing and your net win/loss position, helping you make an informed decision about whether to continue.

Time-Out / Cool-Off

Take a short break from 368bd for a period of 24 hours, 7 days, 30 days, or a custom duration you specify. During a time-out, your account is temporarily suspended. You may request reinstatement after the cool-off period ends.

Self-Exclusion

For players who need a longer-term break, self-exclusion suspends your account for a minimum of 6 months. During self-exclusion, you cannot log in, deposit, or place bets. This is the most comprehensive protection tool we offer.

How to Activate These Tools

1

Log in to your 368bd account

Access the platform via the 368bd Login page and enter your credentials.
2

Go to Account Settings

Navigate to your account profile and select the "Responsible Gaming" tab from the settings menu.
3

Select the tool you want to activate

Choose from deposit limits, session limits, loss limits, reality checks, time-out, or self-exclusion. Each tool has a dedicated settings panel.
4

Set your parameters and confirm

Enter the limit value or duration and confirm your selection. Restrictions take effect immediately or at the start of the next period, as indicated. A confirmation will be sent to your registered email address.
5

Contact support if you need assistance

If you have any difficulty activating a tool, or if you want our support team to activate a restriction on your behalf immediately, contact us 24/7 via live chat or email [email protected].

Section 4

Recognising Warning Signs

Problem gambling rarely develops overnight. It typically follows a gradual pattern in which recreational play slowly begins to occupy more time, money, and emotional energy than a person intended. Recognising the early warning signs — in yourself or in someone close to you — is the first and most important step toward getting help.

The following indicators may suggest that gambling is becoming a problem. If several of these apply to you, we encourage you to use one of our player protection tools immediately and to reach out to our support team for confidential guidance.

Spending more time or money on gambling than you originally planned

Chasing losses — betting more to try to recover money you have already lost

Feeling anxious, irritable, or restless when you are not gambling

Hiding your gambling activity from family, friends, or colleagues

Borrowing money — including via bKash or Nagad — to fund gambling

Missing work, study, family events, or social commitments due to gambling

Feeling guilt, shame, or regret after a gambling session

Using gambling as the primary way to cope with stress, boredom, or negative emotions

Neglecting food, sleep, or personal care due to extended gambling sessions

Being unable to reduce or stop gambling despite wanting or trying to

You are not alone: Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. Acknowledging the issue is a sign of strength, not weakness. The 368bd support team treats all responsible gaming contacts with absolute confidentiality and zero judgement.

Section 5

Self-Exclusion

Self-exclusion is the most comprehensive player protection measure available on 368bd. When you activate self-exclusion, your account is suspended for the duration you choose — during which time you cannot log in, deposit, withdraw, or place bets. All pending promotional communications are also suppressed for the duration of the exclusion period.

5.1 Self-Exclusion Durations

6-month exclusion: The minimum self-exclusion period available. Suitable for players who need a clear, extended break from the platform.
12-month exclusion: A full year away from the 368bd platform. Often recommended for players whose usage has begun to affect their finances or relationships.
Permanent exclusion: A lifetime ban from the 368bd platform. This option is irreversible. Players who select permanent exclusion will not be eligible to register a new account in the future. This is the most protective option for players with a serious problem gambling history.

5.2 What Happens During Self-Exclusion

Your account is immediately suspended — you cannot log in from the moment the exclusion is confirmed.
Any available balance in your account at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days.
Any active bonuses are forfeited at the time of exclusion — bonus balances cannot be withdrawn.
All marketing emails, SMS messages, and promotional notifications are halted for the exclusion period.
368bd will take reasonable technical steps to prevent you from opening a new account during the exclusion period using the same identity details.

5.3 Returning After Self-Exclusion

At the end of a 6-month or 12-month self-exclusion period, you may contact 368bd support to request reinstatement of your account. This is not automatic — you must actively request to return. Before reinstatement, our support team will ask you to confirm that you are comfortable returning to the platform and may offer information about responsible gaming tools you can put in place upon return. There is a mandatory 24-hour reflection period between your reinstatement request and the account being re-activated.

Important: Self-exclusion cannot be reversed mid-period under any circumstances. If you contact support requesting early reinstatement during a self-exclusion period, the request will be refused. This is by design — the protection would be meaningless if it could be cancelled in a moment of impulse.

Section 6

Self-Assessment Questionnaire

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers. Answer as honestly as you can — this questionnaire is for your benefit only, and your responses are not shared with 368bd or any third party.

If you answer "Yes" to three or more of the questions below, we strongly recommend activating a deposit limit or time-out on your account and reaching out to our support team for a confidential conversation about the options available to you.

Responsible Gaming Self-Check

Have you ever bet more money than you could comfortably afford to lose?

Have you ever needed to bet increasing amounts of money to feel the same level of excitement?

Have you ever returned to gambling the day after a loss in order to try to win back the money?

Have you ever lied to family members, a partner, or an employer about how much time or money you spend gambling?

Have you ever felt restless, irritable, or anxious when attempting to cut down or stop gambling?

Has gambling ever caused you to miss work, an important appointment, or a family or social event?

Have you ever considered or attempted to borrow money to fund gambling activity?

Have you ever felt that gambling was your primary coping mechanism for stress, loneliness, or difficult emotions?

This questionnaire is adapted from widely used responsible gambling screening tools. It is not a clinical diagnostic instrument, but it can be a useful starting point for honest self-reflection. Whatever your score, speaking to someone about your gambling — whether that is our support team, a trusted friend, or a mental health professional — is always a positive step.

Section 7

Getting Help & Support

No player should face gambling-related difficulties alone. The 368bd responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. All conversations about responsible gaming are treated with strict confidentiality.

7.1 Contact 368bd Support

The fastest way to get help is via the live chat feature, which is accessible from every page of the 368bd platform. Our support agents are trained to handle responsible gaming contacts sensitively and without judgement. Alternatively, you can email us at [email protected] — we aim to respond to all responsible gaming emails within 2 hours (Bangladesh Standard Time, UTC+6).

When you contact us about responsible gaming, you do not need to provide a reason, a detailed explanation, or any justification. Simply telling us that you want to take a break, set a limit, or exclude yourself is enough. Our team will handle the rest.

7.2 Tips for Healthy Gambling Habits

Set a strict budget before you start playing and never exceed it, regardless of outcomes.
Treat gambling as entertainment spending, not as a way to earn income or solve financial problems.
Take regular breaks during gaming sessions — use the reality check reminder feature to prompt you.
Never gamble when you are tired, stressed, upset, or under the influence of alcohol.
Balance gambling with other leisure activities — cricket, football, reading, spending time with family.
Keep track of how much time and money you spend on gambling each week using your 368bd account history.
Talk openly to someone you trust if you feel gambling is taking up too much of your mental energy.
Remember that outcomes in casino games and sports betting are determined by chance — no strategy, pattern, or system guarantees a win.

Financial Wellbeing : If gambling has caused financial difficulties, please remember that help is available beyond the 368bd platform. Speaking to a trusted financial advisor or community support service in your area — whether in Dhaka, Chittagong, Khulna, or elsewhere in Bangladesh — can be a valuable first step toward regaining control of your finances.

Section 8

Parental Controls

If children or young people under the age of 18 share the devices you use to access 368bd, it is important to take steps to prevent them from accessing gambling content. While 368bd enforces strict age verification at the account level, we also encourage parents and guardians to implement device-level parental controls as an additional layer of protection.

8.1 Recommended Measures

Use strong, unique passwords for your 368bd account and never share your login credentials with any other person, including family members.
Enable screen lock and device-level PIN or biometric authentication on all smartphones, tablets, and computers used to access 368bd.
Log out of your 368bd account after every session — do not leave the account open in a browser tab.
Consider using parental control software to restrict access to gambling-related websites on shared devices.
Talk to children in your household about responsible digital habits, including the fact that gambling websites are for adults only.

8.2 Reporting Underage Access

If you suspect that a minor has accessed or created a 368bd account — whether in your household or otherwise — please report it immediately to [email protected]. We treat all such reports as urgent and will take immediate action to investigate and close any underage account identified.

Account Security Tip: Enabling two-factor authentication (2FA) on your 368bd account significantly reduces the risk of unauthorised access. You can activate 2FA from the security section of your account settings. This is especially important if you share a device with other household members.

Why Our Responsible Gaming Programme Matters

Instant Restrictions

All limit and exclusion tools take effect immediately upon confirmation — no waiting periods, no approval queues.

Irreversible Protections

Restrictions cannot be weakened mid-period. A monthly deposit limit set today cannot be raised until next month — by design.

Full Confidentiality

All responsible gaming interactions are treated with strict privacy. Your account status and support conversations are never shared externally.

Balance Returned on Exclusion

When you self-exclude, your remaining real-money balance is returned to your bKash, Nagad, or Rocket account within 5 business days.

Non-Judgmental Support

Our support agents are trained to respond to responsible gaming contacts with empathy, patience, and zero pressure to continue playing.

Spending Transparency

Your full transaction and betting history is accessible at any time from your account dashboard — a clear record of all activity.

Play Smart. Play Responsibly.

Enjoy everything 368bd has to offer — from BPL cricket betting to live casino tables and slot games — with full confidence that your safety and wellbeing are protected at every step. Set your limits, know your boundaries, and play for fun.

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